FoxyGold Casino Data Protection
At FoxyGold, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our platform at https://www.foxygold.com/. By accessing our services, you agree to the practices described in this document. We encourage you to read this policy carefully before providing us with any personal data. Our commitment to transparency means we will always be clear about what information we gather and why.
Who We Are
FoxyGold is operated by SIMBA N.V., a company duly registered and operating under applicable gaming regulations. We hold licences issued under the Curaçao Gaming Control Board (GCB) framework, as well as licences under Anjouan and Costa Rica jurisdictions. Our registered address and full company details are available upon request by contacting us at support-en@foxygold.com. As the data controller, we are responsible for your personal information collected through the FoxyGold online casino platform.
Information We Collect
When you register, play, or interact with FoxyGold, we may collect the following categories of personal data:
- Full name, date of birth, and nationality
- Email address, phone number, and residential address
- Government-issued identity documents (for KYC verification purposes)
- Payment information, including card details, e-wallet credentials, and cryptocurrency wallet addresses
- Account login credentials and session activity at FoxyGold Casino
- Device information, IP address, browser type, and operating system
- Gameplay history, wagering activity, and bonus usage
- Communications you send to our support team
We collect this data directly from you during registration, through automated technologies when you browse our site, and from third-party service providers such as payment processors and identity verification agencies.
How We Use Your Information
At Foxy Gold, we use your personal data for clearly defined and lawful purposes. We do not sell your information to third parties. The main reasons we process your data include:
- Creating and managing your FoxyGold account
- Processing deposits and withdrawals through your chosen payment methods
- Verifying your identity to comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations
- Providing customer support through our 24/7 live chat and email channels
- Delivering promotional offers, including welcome bonuses, free spins, weekly reloads, and VIP programme communications — unless you have opted out
- Personalising your gaming experience across our 4,000+ games catalogue
- Detecting and preventing fraud, problem gambling, and unauthorised access
- Complying with our legal obligations under applicable licensing requirements
Legal Basis for Processing
Our FoxyGold platform processes your personal data based on the following legal grounds:
- Contractual necessity – processing is required to fulfil our services to you, such as account management and payment processing
- Legal obligation – we must process certain data to comply with our licensing conditions and applicable laws
- Legitimate interests – we have a legitimate interest in protecting the security of our platform and improving our services
- Consent – where you have given us explicit permission, for example to receive marketing communications
Data Sharing and Third Parties
We at FoxyGold may share your personal information with selected third parties solely where necessary to deliver our services. These include:
- Payment service providers such as Visa, Mastercard, Neteller, Skrill, MiFinity, Trustly, Apple Pay, Google Pay, Interac, Giropay, Sofort, eZeeWallet, MuchBetter, and cryptocurrency processors via XCoins
- Identity verification and KYC compliance partners
- Game software providers including Pragmatic Play, Evolution, Hacksaw Gaming, NetEnt, Red Tiger, Nolimit City, and over 40 other studios
- Fraud prevention and security service providers
- Regulatory and licensing authorities where disclosure is required by law
All third parties we engage are required to process your data securely and only for the specific purposes we define. We do not permit them to use your data for their own marketing or unrelated purposes.
Cookies and Tracking Technologies
Our FoxyGold Casino website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and deliver relevant content. These include session cookies, persistent cookies, and third-party analytics tools. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect your ability to use some features of our site. For full details, please refer to our dedicated Cookie Policy.
Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In most cases, we keep your records for a minimum of five years following account closure to comply with anti-money laundering legislation. Once the retention period expires, we securely delete or anonymise your data.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data held by Foxy Gold:
- Right of access – you may request a copy of the personal data we hold about you
- Right to rectification – you may ask us to correct inaccurate or incomplete information
- Right to erasure – in certain circumstances, you may request that we delete your personal data
- Right to restrict processing – you may ask us to limit how we use your data
- Right to data portability – you may request that we transfer your data to another service provider
- Right to object – you may object to processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent – where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at support-en@foxygold.com. We will respond to all verified requests within 30 days.
Security Measures
We at FoxyGold implement robust technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include SSL encryption across our platform, secure server environments, strict internal access controls, and regular security assessments. Despite these measures, no data transmission over the internet can be guaranteed as completely secure, and you use our services at your own risk in this regard.
Responsible Gambling and Data
Our FoxyGold casino is committed to responsible gambling. We use certain personal data, including your gameplay history and deposit patterns, to identify signs of problem gambling behaviour and apply protective measures where necessary. This processing is carried out in your best interests and as part of our regulatory obligations. We offer self-exclusion, deposit limits, and other responsible gaming tools — all of which require us to retain relevant data to enforce your preferences.
Restricted Jurisdictions
Our services at FoxyGold are not available to residents of the United States or the province of Ontario, Canada. If we determine that you are accessing our platform from a restricted jurisdiction, we will take appropriate steps to close your account and return any eligible funds, in accordance with our legal obligations.
Children's Privacy
We do not knowingly collect personal data from individuals under the age of 18. Our services are strictly intended for adult players. If we become aware that we have inadvertently collected data from a minor, we will delete that information immediately and close the associated account.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our operations, legal requirements, or industry standards. When we make material changes, we will notify you via email or a prominent notice on the FoxyGold website. Your continued use of our services following such notification constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or complaints about how we handle your personal data at FoxyGold, please do not hesitate to reach out to us. Our support team is available 24/7 and can be contacted via live chat on our website or by email at support-en@foxygold.com. We are committed to resolving any privacy-related concerns promptly and transparently.
Content updated: July 13, 2026